we want you to have a satisfactory shopping experience. If there is an issue with your order, please contact us as soon as possible.

Return Eligibility

A product may be eligible for return or exchange if:

• You received a damaged product
• You received an incorrect product
• The product has a manufacturing defect
• The delivered product is significantly different from the product ordered

Products must generally be unused and in their original condition and packaging, unless the issue is related to a defect or damage.

Time Limit

Please contact us within 48 hours of receiving your order if you believe the product is damaged, incorrect, or defective.

We may request photographs or videos to verify the issue.

Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, food safety considerations, or other applicable restrictions.

The return eligibility of a product may be specified on its product page.

Return Process

To request a return or exchange, please contact our customer support with:

• Order number
• Customer name
• Phone number
• Reason for return
• Photos or videos of the product, when applicable

Our team will review the request and provide further instructions.

Refunds

If a refund is approved, the refund method and processing time may depend on the original payment method and applicable payment provider.

For Cash on Delivery orders, we may contact you to arrange the appropriate refund method.

Delivery Charges

Delivery charges may not be refundable unless the return is caused by an incorrect, damaged, or defective product supplied by us.

Exchange

If an eligible product needs to be exchanged, replacement depends on product availability.

If the same product is unavailable, we may offer an alternative solution where appropriate.

Important Notice

Please check your order carefully when receiving it. If there is a visible issue with the package or product, contact us as soon as possible.

Ilmany.com reserves the right to review each return or refund request individually.

Contact Us

For return or refund assistance, please contact Ilmany.com through the contact information available on our website.